RICM: Investigations and Complaints Workshops
Online Registration
Introduction to Investigations
This workshop is a part of the NDS Risk, Incidents and Complaints Management (RICM) Skilling the Sector project supporting individual, small and medium disability service providers.
This interactive workshop will cover topics including:
- Why do we need to investigate?
- When should we investigate?
- Key investigations terminology and concepts and wha22t they mean
- Introduction of the Five Step investigations process
- How investigations fit with organisation risk and quality processes
- How to use the RICM Investigations resources
- Developing an Investigation Plan for a case study example
Managing Complaints Effectively
This workshop is a part of the NDS Risk, Incidents and Complaints Management (RICM) Skilling the Sector project supporting individual, small and medium disability service providers.
This interactive workshop will cover:
- A self-assessment of your complaints system
- Why complaints are so important – and what you are missing if you don’t receive any.
- The features of a good complaints process
- What are the 4 A’s of Complaints Management and how to implement these
- Managing expectations
- How to explore complaints
Who are these workshops for: CEOs Quality Managers, Operational Managers, and Senior Leaders.
Cost: The RICM Project is supported by the Australian Government and the in -person workshop is free to providers. A small fee will be charged to cover meal costs.
Dates and cities:
- Adelaide, Wednesday 22 May - 9.30am to 4.00pm
- Darwin, Thursday 13 June - 9.00am to 3.30pm
- Sydney, Tuesday 13 June - 9.00am to 3.00pm